When shipping succulents they go through enough time getting to 1 location, so coming back to where they came from simply doesn't work and never works. Due to this we do not accept returns for orders under $40. If your order was $40 or higher then we will provide a return label for you if you wish to have them returned back to us. Some products we allow returns as well, such as succulent pots or soil, so returns depend on order value and products.
Email us @ firstname.lastname@example.org with the subject being "Return" with your order number. We will do the rest and make sure you are able to return your order.
Please note that you will receive your refund as soon as we receive and accept your return. No refunds will be granted with empty boxes filled with only soil.
In order to get a refund or a replacement you will have to email us @ email@example.com, and you will need to provide us with pictures of the damage plants, package, soil, pots, etc. In order to get refunds or replacements your pictures will have to qualify. We will decide if your plants, pots, or soil deserves a refund. For example, a few broken leaves don't deserve a refund nor a replacement, that's part of shipping. We cannot control the way our packages are delivered and handled, but we can control the way we package them. A few broken leaves won't kill a succulent, they will still grow healthy.
We ship out healthy plants that are disease free and are great quality. With that being said in order to get a refund or a replacement your pictures of the damage succulents will have to qualify. So what qualifies? Check our list below.
Eligible for Refund/Replacement:
Non Rooted Succulents
Numerous Broken Leaves
Incorrect Succulents, Pots, Soil Size, Order, etc.
Not Eligible for Refund/Replacement:
Missing Packages (Contact us we will work something out)
Potting Soil On Leaves, Messy Package
Few Broken or Wilted Leaves (Depends on how plant looks)
Dried Wilted Leaves
Minor Shape/Color Differences
Cold Damage due to sitting in your mailbox or doorstep for too long
Heat Damage due to sitting in your mailbox or doorstep for too long